FAQ's
We pride ourselves on our commitment to creating products that enhance your natural beauty and unleash your confidence.
Frequently Askerd Questions
We want to provide you all the information you need to select the right wig for yourself. If none of your questions are answered. Please reach out to pamperedhair1@gmail.com or message us on [+19107464947] (Text messages & WhatsApp only).
Where are you located?
Our factory is located in Africa. We also ship our wigs directly to the UK and the USA. You are purchasing the best handmade braided wigs from the direct original source.
How long will it take to receive my wig?
For “ready to ship” wigs, we ship out within 24-48 hours after payment is confirmed.
For “custom orders”, we ship out on or before the processing time elapses.
PROCESSING TIME:
Micro twist: 10-14 days
Nano bob: 3-4 weeks
Nano braided weave: 6-8 weeks
Others: 5-10 days
Delivery time for DHL express shipping usually takes 3 -7 working days depending on the country and city.
How long will the wig last?
Our products are made to be reusable and long-lasting, however, the expectant life of your particular wig depends on the quality type and the care you provide to your hair is very important. Care instructions are included in every purchase to help you with tips that will help maintain the wigs for as long as possible. However, it’s safe to say that your braided wig can last as long as 4 years.
What is your shipping, returns, cancellation & exchange Policy
You can view our shipping policy and our returns. exchange and cancellation policy here.
Do you offer a special discount for bulk orders or wholesale deals?
Yes we do. If you buy more than eight wigs from our store, you are considered a wholesale buyer and we have special discounts and free deals for you. All you have to do is contact us on WhatsApp with this phone number +19107464947 or send an email to pamperedhair1@gmail.com.
Do I have to apply glue or can I wear the wig glueless?
All our wigs are made to be worn glueless. We also attach an elastic band and in some cases, 3 combs to hold it perfectly in place.
Do you make customised wigs?
All our wigs are custom handmade. If you have a special request kindly contact us through our website 24/7 live chat, email support, whatsapp or a direct phone call.
Are you open to Collaborations and PR?
Yes! We're super excited to collaborate and work with people and publications where we feel there is a great fit with the vision of our brand. Please reach out at pamperedhair1@gmail.com or send a WhatsApp message, SMS or place a phone call to +19107464947 for any enquiries!
If you have any issues or there are some questions not addressed on our FAQs please you can email us at pamperedhair1@gmail.com or message us on +19107464947, send a WhatsApp message or place a phone call.